Sep 04 2014
Tweet Hello there, Have you ever experienced a call from a not-so-nice person? You get an earful of yelling, screaming… and if they are really nice, maybe some name calling? This article below gives us some tips on handling difficult callers. “Handling Difficult Callers Des Whitehorn We recognise these calls pretty quickly, don’t …
Aug 31 2013
Tweet Happy Saturday! Today’s featured article, Handling Difficult Callers, gives tips on how to deal with the not so calm person on the other line. “Handling Difficult Callers We recognize these calls pretty quickly, don’t we? The callers with high-pitched speech, sighs, long pauses, terse answers and increasing volume. Telling them to “take it …